We take every complaint seriously. Lodge it here and a director — not the person you’re complaining about — will acknowledge it within 2 business days and respond in full within 10.
Use the form, email or post. You’ll get a reference number straight away.
A director acknowledges your complaint within 2 business days.
We review the file, speak with staff involved and may ask you for more detail.
A written response, and what we’ll do about it, within 10 business days.
Give us as much detail as you can — dates, who you dealt with, and what outcome you’re looking for. You can also write to us at 2/22B George Street, Leichhardt NSW 2040 or email complaints@colney.com.
If you’re unhappy with our response you can escalate to the regulator in your state: NSW Fair Trading, the Office of Fair Trading QLD, or Consumer Affairs Victoria.